OUR STORE POLICIES

Things You Need to Know

We founded The Glitter Box with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

  1. No return. All sales are final. If any of the items are defective we will try our best to get it fixed and in case when it cannot be fixed we may issue a refund or send a new item.

  2. Cancellation is eligible for full refund only within 24 hours of placing order. If you want to cancel an order send an email to glitterboxarts@gmail.com within 24 hours of placing your order.

  3. Delivery time 10 business days for pick up, 15 business days for shipping.

  4. Pick up from Ajax. Delivery available at Ajax, Whitby and Pickering only for a small fee, one day a week in a 4 hr window. Postage required for shipping.

  5. Exact materials might not be available at all times. Since these are handmade products, each item might not be the exact copy of the photo. There might be slight variation in color and material.

  6. Delivery can be delayed and rescheduled for unforeseen reasons (ex. Unavailability of materials). Full refund will be given if cancelled by the seller for unavoidable reasons.